Refund & Returns Policy

This Refund & Returns Policy outlines your rights and our procedures for returns, refunds, and exchanges at Bonnyrigg Produce & Garden Supplies.

30-Day Return Policy

We offer a 30-day return period, meaning you have 30 days from receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • It must include original packaging and tags
  • You must provide a receipt or proof of purchase

How to Request a Return

To initiate a return:

  • Contact us at sales@bpgsupplies.com.au

Once approved, we will provide:

  • Return instructions
  • Return shipping details or label (if applicable)

Important: Items sent back without prior approval will not be accepted.

Australian Consumer Law (ACL) – Your Rights

Under the Australian Consumer Law (ACL), you are entitled to certain guarantees when purchasing goods or services.

Consumer Guarantees

Products must:

  • Be of acceptable quality
  • Be fit for purpose
  • Match their description

Services must be delivered with due care and skill.

Faulty, Damaged, or Defective Products

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Major Failure

You are entitled to:

  • A full refund or replacement
  • Compensation for any reasonably foreseeable loss or damage

Minor Failure

You are entitled to:

  • Repair or replacement within a reasonable timeframe

Assessment of Returns

To process a refund, repair, or replacement:

  • Proof of purchase is required
  • The product may be assessed to:
  • Confirm the fault
  • Determine the cause
  • Ensure it was not due to misuse
  • We reserve the right to have returned items inspected by the manufacturer.

Return Condition Requirements

Where applicable, faulty products should be returned with:

  • Original accessories (e.g., cords, chargers, controllers)
  • All included components at the time of purchase

Customers must make reasonable efforts to return items complete.

Commercial Use Limitation

We may decline remedies under our voluntary warranty policy if:

  • The product was used primarily for commercial or business purposes
  • And it was not specified as suitable for such use

However, your rights under the Australian Consumer Law still apply.

Timeframe for Consumer Guarantees

Consumer guarantees do not have a fixed expiry date. They apply for a reasonable period, depending on:

  • Product type
  • Cost
  • Quality
  • Intended use

Contact Us

For any return, refund, or product issue, contact us:

Email: sales@bpgsupplies.com.au
Phone: 02 9823 6690

Last Updated

5th May 2026